Historically, claiming back your late, delayed or cancelled train has been a complicated and time-consuming experience. Well, we’ve been working closely with the railrepay team to make this process as smooth and as simple as possible.

railrepay aim is to offer commuters the simplest & quickest way to claim compensation for a delayed or cancelled journey, something we’re all familiar with here at Puzzle London.

All you have to do is download the app and scan your ticket if your train is late delayed or cancelled you are entitled to compensation and you can receive your refund within minutes.