Seemore: Ted Baker’s new chatbot

Here at Puzzle, we’re proud to of partnered with Ted Baker to launch an AI-Powered Facebook Chatbot called Seemore.  Seemore will be helping out their customers to discover more about the new Autumn Winter ’18 collection.

By harnessing the latest machine learning technology Seemore constantly evolves and gets better with every customer conversation it has. As well as getting more and more accurate over time, Seemore allows customers to track their order statuses in real-time and has also been integrated into Ted Baker’s customer service ticketing system.

Craig Mackinnon Smith, Digital Commerce Director at Ted Baker, says:

“Digital technologies continue to change the way we live, work and shop. They provide massive opportunities for us to allow better discovery and drive efficiencies by deflecting common questions away for our customer services team. At Ted Baker, we like to innovate and be bold to create new ways for customers to engage with us. We are really excited to be working with Puzzle London on the Seemore Bot and we hope to see this grow over the coming months.”    

Dan Beasley, Puzzle’s CEO concludes:

“We want to push the boundaries of AI and integrated intelligent services to deliver tangible results for the retail sector. Our purpose as a business is to solve challenges for our partners and we’re delighted to launch Seemore with Ted Baker and excited to see where it takes us.”

If you’re interested in finding out how a chatbot can help your company, please get in touch with us on

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